Meat House Gourmet Butcher FAQ: Delivery, shipping, payment

FAQs

delivery

Dubai Deliveries

Orders can be delivered on the same day (2:00PM cut-off time) or as per the selected delivery date. NO DELIVERIES ON SUNDAYS.

Abu Dhabi Deliveries

Orders will be scheduled for next-day delivery only or as per the selected delivery date. NO DELIVERIES ON SUNDAYS.

Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain, Fujairah Deliveries

Orders will be scheduled for within 48 hours or as per the selected delivery date. Our customer service representative will contact you for delivery date confirmation. NO DELIVERIES ON SATURDAYS and SUNDAYS.

Remote Location Deliveries

Thursday delivery only. Cut off time is Wednesday at 10:00AM. Any order coming in after the cut off time will be scheduled the week after.

Please refer to our list of remote areas by Emirate for your reference.

  • Al Hiyar
  • Al Dabiya
  • Baynounah
  • Ghiyathi
  • Sir Baniyas Island
  • Tarif
  • Al Gharbia
  • Habshan
  • Asab
  • Al Ghuwaifat
  • Al Dhannah City
  • Al Salam Living City
  • Sahil
  • Zayed City
  • Shah
  • Al Fayah
  • Al Sila
  • Barakah
  • Habshan
  • Al Ruwais
  • Ghayathi
  • Dalma Island
  • Bad' Al Mutawáh
  • Qasr Al Sarab
  • Al Nouf

Thursday delivery only. Cut off time is Wednesday at 10:00AM. Any order coming in after the cut off time will be scheduled the week after.

  • Hatta
  • Al Madam
  • Maleha
  • Wadi Al Helo
  • Al Tayebah
  • Al Falaj Mullah
  • Mohathab
  • Al Khoros
  • Kadra
  • Nazwa
  • Thoban
  • Siji
  • Al Khari
  • Nujoom Island
  • Al Bataeh

Thursday delivery only. Cut off time is Wednesday at 10:00AM. Any order coming in after the cut off time will be scheduled the week after.

  • Kadrah
  • Munay
  • Shawka
  • Al Ghail
  • Adhan
  • Al Hamriyah
  • Khor Khwair
  • Seih Al Barerath
  • Stevin Rock Area
  • Um Al Urge
  • RAK International Airport
  • Al Hamraniyah
  • Digdagga
  • Wadi Al Aim
  • Habhab

Thursday delivery only. Cut off time is Wednesday at 10:00AM. Any order coming in after the cut off time will be scheduled the week after.

AJMAN

  • Buhasa
  • Hameem
  • Al Manama
  • Al Quaa
  • Liwa
  • Al Mirfa
  • Masfut
  • Al Shiwayb
  • Bateen Liwa
  • Nahel

AL AIN

  • Al Wiqan
  • Al Faqa
  • Al Hiyar
  • Camel Race Track (Ghireebah)
  • Sweihan

Thursday delivery only. Cut off time is Wednesday at 10:00AM. Any order coming in after the cut off time will be scheduled the week after.

FUJAIRAH

  • Asimah
  • Wadi Al Helo
  • Wadi Mai
  • Friday Market
  • Wadi Al Sidr
  • Taween
  • Al Manama
  • Wadi Siji
  • Wadi Saham
  • Wadi ESFAI Village

UMM AL QUWAIN

  • Falaj Al Mualla

Thursday delivery only. Cut off time is Wednesday at 10:00AM. Any order coming in after the cut off time will be scheduled the week after.

shipping

All deliveries within Dubai, Abu Dhabi, Sharjah, Ras Al Khaimah, Fujairah, Ajman, and Umm Al Quwain are free of charge with a minimum order of AED 250.00.

All orders below AED 250.00 will be charged with a delivery fee of AED 35.00.

Same-Day Delivery is available only in DUBAI. All other emirates will be scheduled for next-day delivery or as specified on the order.

As soon as your order is confirmed through our online payment gateway, Meat House Gourmet Butcher will contact you by email to confirm your order, exact location, and delivery time.

If the customer cancels an order after confirming and paying through our online payment gateway, Meat House Gourmet Butcher will charge a cancellation fee of 10% of the total bill.

In the event that the confirmed ordered item/product is not available, Meat House Gourmet Butcher will contact the customer and suggest a substitute or credit an equal amount to the customer.

payments

We accept online payments using AMEXVISA or MASTERCARD credit/debit card in AED. 

To improve our service more, we take feedback, positive or negative, very seriously.

In case that you are not happy with the products that are delivered to you, kindly contact us immediately on +971 54 583 2560 or email us at meatlovers@meathousegourmet.com

It is the policy of Meat House Gourmet Butcher to ensure that all products are supplied to our customers in perfect condition and that all precaution is taken to deliver the highest quality products.

By receiving the package upon delivery, the customer confirms that the products delivered are exactly what was ordered and are in perfect condition.

Items that are delivered to our customers can be exchanged or replaced within 24 hours from delivery date.

Any issue should be emailed to us and include photos. Refunds are on a case to case basis and are at the discretion of the manager on duty.

A refund is based on the products being returned to us in the same condition they were delivered as well as in the same state, frozen or chilled; with tags & original packaging in place.

Refunds will take up to 14 days to process and will be done on the original mode of payment used or as a store credit.

subscription

If you're buying the same items from us on a regular basis, we've set up a subscription program that can be adjusted to weekly or monthly deliveries.

You'll save 5% on each order when you subscribe as long as you can commit to a minimum of 3 consecutive months.

ambassadors

An important part of our mission is building a UAE based community of home cooks who are passionate about high-quality meat with full traceability, sourced from Australian, American and South African farmers.

That's why we're on the lookout for likeminded people who share our passion to help build support for our mission through social media.

If this could be you, please send us a direct message on our Instagram page.

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