Orders can be delivered on the same day (2:00 PM cut-off time) or as per the selected delivery date. NO DELIVERIES ON SUNDAYS.

Orders will be scheduled for next-day delivery only or as per the selected delivery date. NO DELIVERIES ON SUNDAYS.

Orders will be scheduled for within 48 hours or as per the selected delivery date. Our customer service representative will contact you for delivery date confirmation. NO DELIVERIES ON SATURDAYS and SUNDAYS.

Thursday delivery only. Cut off time is Wednesday at 10:00AM. Any order coming in after the cut off time will be scheduled the week after.Please refer to our list of remote areas by Emirate for your reference.

It is the policy of Meat House Gourmet Butcher to ensure that all products are supplied to our customers in perfect condition and that all precaution is taken to deliver the highest quality products. By receiving the package upon delivery, the customer confirms that the products delivered are exactly what was ordered and are in perfect condition. Items that are delivered to our customers can be exchanged or replaced within 24 hours from delivery date. Any issue should be emailed to us and include photos. Refunds are on a case to case basis and are at the discretion of the manager on duty. A refund is based on the products being returned to us in the same condition they were delivered as well as in the same state, frozen or chilled; with tags & original packaging in place. Refunds will take up to 14 days to process and will be done on the original mode of payment used or as a store credit.

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

Currently, we do not have a physical store. However, we do offer free shipping and free returns (for orders above AED250), so you can try our products risk-free.